RESERVATION INFORMATION
Location at: Safe Harbor Marina. R&R Surf 606 Marina Parkway, Chula Vista, CA 91910
Arrival Time:
• Self-Operating Boats: Arrive 30 minutes prior to your rental time for check-in and a
safety briefing.
• All Other Rentals: Arrive 15 minutes prior to ensure a smooth start.
Launch – equipment will be ready at your scheduled time.
Deposit – Deposit required. $199
Parking – Free parking is available on site
Cancellation Policy: Your reservation will be confirmed, and a credit card charge for the total cost of the rental will be charged to the card on file. All notices must be given no less than 48 hours before the start of the reservation to cancel or reschedule your reservation please call (619) 651-3088 with the booking ID number and location. For more information, please visit sdrandrsurf.com. There are no exceptions to our cancellation policy. UNDER NO CIRCUMSTANCES CAN WE CANCEL/RESCHEDULE A RESERVATION ON THE DAY OF YOUR RESERVATION. However, the weather is unpredictable, and we cannot control the weather. Therefore, we will only offer refunds/reschedule for inclement weather per small craft advisory from https://www.weather.gov/sgx/.
Parking: Onsite parking is available at the marina. Parking is on a first come first serve basis.
RENTAL REQUIREMENTS:
• Swimming: Allowed.
• Towing: Allowed with proper equipment—customers must bring their own.
• Age Limit:
– Self-Operating Boats: The renter must be at least 21 years old.
– All Other Rentals: The renter must be 18 years or older.
– Surf Classes: Participants must be at least 12 years old and accompanied by an
adult.
– Kayaks: 10 and under must be accompanied by an adult in their kayak.
– Children:
– All ages are welcome aboard our boats.
– Life jackets are required and provided for all children under 12 years old.
You must present your ID as well as the credit/debit card you paid with online at the time of rental.
All the personnel boarding the pontoon boat need to be present at the arrival time for the reservation. We do not allow personnel to board the vessel after the safety brief.
AGE LIMIT
Boat rentals require the driver to be 21 years of age.There are no exceptions. The waterways are dangerous. We will not cancel or refund a reservation because your failure to follow our instructions and regulations.
WEATHER POLICY
Unfortunately weather is unpredictable and we cannot control the weather that means, as per the cancellation policy above, we cannot offer refunds or rescheduling if the skies are not sunny or you decided the weather is not to your liking. However, if there is a weather condition on a particular day that might make boating dangerous (small craft warning or hurricane, etc.) we will contact you to inform you of our decision that it is unsafe to get underway and we will complimentarily reschedule you.
DAMAGE POLICY:
Deposits on applicable units must be paid in person at the time of the rental. You agree that you are the cardholder and agree to have your card charged if you incur damages during your rental from negligence. The price of repairs is $160 per section of fiberglass + $160 per unit hour of labor and may also be charged a loss of income. You also understand the minimum damage charges of $199 if you crash into any boats or rocks. You agree to waive your right to dispute the charge with your cardholder or an additional $250 filing fee will be added. Failure to pay any damages will result in your account being forwarded to small claims (or courthouse if applicable).
Late Fee: If you return the boat late, you will be charged $2.00+tax per minute per boat. This includes if you get lost. You can use the map provided or your phone GPS to assist you. Unfortunately, if you end up lost, we are not able to waive the late fee. There is only one way in and out of the bay so you most likely will not get lost. If you suspect you are lost, simply give us a call and we can assist you.
These policies should be visible to prevent ambiguity within the rental process.